General Direction: Type your answer on the space provided.

I. Respondent’s Profile

A. Name (optional):
B. Gender:
C. What is your nationality?
D. From which of these age groups do you belong?__
a. Under 15
b. 15-19
c. 20-29
d. 30-59
e. 60+

E. Civil status:__
a. single
b. married
c. widowed/divorced/separated

F. Economic status:__
a. In full-time paid work
b. In part-time paid work
c. Full-time home or child care
d. In full-time education
e. Retired
f. Unemployed or looking for paid employment
g. Other

G. Residential location: (Please specify from what country, province or city you came from.)
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II. General Questions

A. What is your purpose for going at The Farm?

B. What do you like most about The Farm at San Benito?

C. What do you like least about The Farm at San Benito?

D. Why did you choose to undergo health and wellness services in The Farm at San Benito rather than other spa destination in the Philippines?

III. Service Qualities of The Farm

A. Accessibility
1. What transportation mode did you use in going at The Farm?___

a. Public transportation (bus, jeepney, tricycle, etc)
b. Private transportation
c. Other (please specify.) ______________

2. How long did it take you to get in to the location of The Farm?___

a. At least 1 hour
b. 2-3 hours
c. 4-6 hours
d. More than 6 hours

B. Variety of Programs/ Activities

Do you agree of the following statements regarding the programs of The Farm?
1. Programs of The Farm are flexible to accommodate a variety of individual goals and needs.__
a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

2. Programs and menus of The Farm are designed to encourage health-enhancing activities and wellness while acknowledging the guest’s current health status.__

a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

C. Safety

1. Kindly put an asterisk * mark after the facility that is available.

First-aid kit -
Fire extinguisher -
Emergency plan (Safe exit plan from each room) -
Warning signage (to alert and educate guests about possible risks and practices as needed in potentially hazardous area.) -
Clean, fresh, healthy drinking water -
Clean and sanitary conditioned facilities -

D. Facilities Attractiveness: Do you agree of the following statements regarding the physical characteristics of The Farm?

Physical characteristics of The Farm

1. The Farm is situated in a safe and reputable location with clean, calm and relaxing environment.__
a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

2. The Farm has adequate, secured parking space provided for free to customers/guests.__

a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

3. Clean and sanitized equipment, instruments and supplies are provided for each guest (e.g., sheets, towels, etc.).__

a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

E. Staffs’ Service: Do you agree of the following statements regarding the staffs of The Farm and their services?

1. The Farm has an adequate number of well-trained, well-groomed, experienced, courteous and efficient staff. __
a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

2. The staffs of The Farm wear clean, proper and non-transparent uniform at all times.__

a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

3. Staffs are trained on how to handle products and provide first aid if needed.__
a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

4. Staff members clearly understand the spa’s guest service processes and goals.__
a. Strongly agree
b. Agree
c. Fairly agree
d. Disagree
e. Strongly disagree

Thank you very much & God bless you and your family. =)